Certified Pre-Owned Mercedes-Benz FAQs

Q: What does MBCPO actually mean?

A: A Certified Pre-Owned Mercedes-Benz is much more than a "used" car. It is a previously owned vehicle built by a company famous for its engineering triumphs, its racing heritage, and its commitment to luxury, quality, reliability and safety. The Mercedes-Benz Certified Pre-Owned Program (MBCPO) represents all the virtues you expect from Mercedes-Benz, including exceptional service. We stand behind our vehicles well into their next generation of ownership with unparalleled support. A Mercedes-Benz Certified Pre-Owned vehicle is also a great value, giving you the benefits of attractive pricing, affordable ownership, a dedicated financing source - Mercedes-Benz Financial - and the history of strong resale values that Mercedes-Benz vehicles enjoy.

Each vehicle undergoes an exacting dealer inspection and certification process to help make sure it meets our requirements and exceeds your expectations. We go under the hood, over the road, and all through the interior. Deficiencies noted in the dealer's inspection that didn't earn approval have been repaired, replaced, or reconditioned to MBCPO standards. And, a thorough check of the title and service history, including a CARFAX® vehicle history report, has also been done. Ultimately, you are the person who must be satisfied. That's why we encourage you to visit us today for the ultimate examination - a test drive.

A Mercedes-Benz Certified Pre-Owned Vehicle from Mercedes-Benz of Naples comes with:

  -Factory-backed limited warranty up to 100,000 total vehicle miles

  -Rigorous 162-point vehicle inspection

  -Complete CARFAX® vehicle history report

  -Complimentary 24-hour Roadside Assistance

  -7-Day / 500 mile Exchange Program Opportunity

  -Complimentary Car Washes

  -Complimentary Loaner vehicle when in Service

  -Zero-Wait Service Guarantee - drop off or pick up in less than 10 minutes

  -Guaranteed peace of mind

  -Certified Pre-Owned. Unlike any other.

Q: When does the extended coverage take effect?

A: Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage begins the moment the vehicle's new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage ends, with no time overlap among the three warranties.

Q: Who will honor my Extended Limited Warranty?

A: Rest assured: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is honored at any of the more than 300 authorized Mercedes-Benz Dealers nationwide. And warranty work will be done using Genuine Mercedes-Benz Parts.

Q: Will I be asked to pay any sort of deductible?

A: Absolutely not. Unlike many other pre-owned warranty programs, the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty contract will never ask you to pay any additional fees for warranty-covered service, parts, or labor.

Q: Can I transfer the Extended Limited Coverage Warranty?

A: If you sell your Certified Pre-Owned Mercedes-Benz to a private party, its new owner can continue the Extended Limited Warranty coverage.

Q: What if I have other warranty questions?

A: Your Mercedes-Benz Representative is trained to answer any Pre-Owned Mercedes-Benz questions, including those about the Extended Limited Warranty program. And as a Mercedes-Benz customer, you're never further than a free phone call away from our Customer Assistance Center (1-800-FOR-MERCEDES), with representatives standing by to respond to all types of Mercedes-related warranty questions, 24 hours a day, 365 days a year.

Q: What if I want to talk to my local dealer about CPO?

A: Speak to Mercedes-Benz of Naples, in Naples, 501 Airport Road South, 34104. They will be more than happy to assist.